Frequently Asked Questions

You might have general or specific inquiries about seeking mental health or emotional support.

 

Here are some of the most commonly asked questions.

​​

What is your approach to therapy/counselling/psychotherapy?

We have an integrative approach to therapy, honouring your unique needs, goals and strengths. You can review here if you want more information about Kumsal's credentials, training and experience, or you can book a 15-minute free consultation to discuss your needs, goals and any other questions.

​

How can I initiate the process?

You can complete the contact form here to schedule a free 15-minute consultation and view our availability from https://ourhealingconnection.janeapp.com/

​

You can also initiate the process by emailing us at ourhealingconnection@gmail.com

 

Whether you have a clear idea of the assistance you seek or need guidance in determining the best solution, we're here to help. We'll provide you with all the necessary information. During the consultation, we'll discuss your needs, explore how we can support you, explain the benefits and risks of therapy, and assess if we are the right fit for you.

 

We will make efforts to refer you to a healthcare provider or mental health professional better suited to help you if we are not the right fit.

​​

Do you have availability? When?

Yes, we are accepting new clients currently on a limited basis. Feel free to check our calendar for availability or reach out to us for a 15-minute free consultation to discuss further your needs and schedule.

​

Are your services confidential?

Yes. We take your privacy and confidentiality seriously, recognizing that seeking help involves sharing personal and private matters. The effectiveness of therapy relies on creating safety and it is our priority.

 

We are legally bound to maintain confidentiality for all clients and will not disclose your information to anyone without your consent. In certain cases, we may have a legal obligation to disclose specific information to ensure your safety, please see our policies for details.

​​

How long are the sessions?

Individual sessions last for 50 minutes (except the intake session), scheduled weekly or biweekly based on your preferences and needs. 

​

How many sessions will I need?

Predicting the number of sessions needed varies from person to person, depending on the circumstances. 

​

What are your fees?

Details about our fees for individual sessions can be found on our fees page. ​Please note that psychotherapist and registered social worker sessions are not covered under the O.H.I.P plan currently. Review your benefits package with your private insurance plan to ensure coverage details with your extended insurance plan.

​

Do you provide a receipt?

We provide a receipt for each session upon payment which you can use for reimbursement from your extended health insurance. We do not direct bill insurances at this time.

 

Do you offer couples therapy?

Currently, we do not provide couples therapy services; right now we are only offering individual therapy services.

​

What is your cancellation policy?

To cancel or reschedule a planned appointment, provide a minimum of 48 hours' notice by email at ourhealingconnection@gmail.com. In case of emergencies or illnesses, inform us as promptly as possible.

 

It's important to note that the full session fee will be applied for no-shows or cancellations made at short notice (less than 48 hours).

​​​

In what languages do you offer services?

Currently, we provide services in English and Turkish.

​

Is virtual/video therapy effective?

Online therapy, particularly video sessions, has gained prominence, especially during the COVID-19 pandemic. Research indicates its effectiveness is comparable to traditional in-person therapy, offering added accessibility and time efficiency. 

​

What arrangements do I need for online therapy?

To access our video therapy sessions, you'll need an internet-connected electronic device with a microphone and video camera (e.g., computer, laptop, tablet, or smartphone). You need to ensure access to a private space for confidential conversations. ​

​​